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999zk Legal: Know Your Account Terms

Clear Legal terms help you understand account access, wallet handling and your choices before you open an account with 999zk.

Account termsPayment rulesData choicesLocal-law access
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999zk 999zk Legal: Know Your Account Terms
LEGAL CONTACT

Reach Us About Legal Questions

A direct support path helps you resolve Legal questions without guessing which department to use.

Account access Send the registered phone number and the exact access message through our support desk. We use those details to check whether the request concerns local law, verification or an account record.
Payment records For DANA, OVO, GoPay or QRIS questions, attach the receipt reference and payment date. We can compare the wallet status with the transaction record linked to your account.
Policy requests Ask our support desk to clarify a Legal clause or route a privacy request. State whether you need access, correction or deletion review, and we will explain the next account step.
DATA PRACTICE

See How Legal Requests Are Handled

Legal handling depends on clear records and a defined contact route. We use the account phone number, verification status and payment reference to identify a request before discussing it.

Data handling

We use details supplied during account access, such as your phone number and verification response, to connect Legal requests with the correct account instead of discussing private records with an unverified person.

Cookie choices

Cookies may help keep policy pages and account sessions working across your device. Check your browser controls when you want to remove or restrict them, knowing some account functions may then behave differently.

Account security

Before changing account details or discussing a payment record, we may ask for a verification step tied to your registered phone. This reduces the chance of a third party changing your account.

Record retention

We retain account and transaction records for the period needed to operate the service, resolve disputes and meet applicable legal duties. A retention question can be sent through the policy contact path.

Change requests

You can ask for correction of an inaccurate account detail by sending the registered phone number, the field to change and a clear reason. We may verify ownership before making any amendment.

Who to contact

Use the support desk from your account area for Legal, privacy or access questions. Include a payment reference when relevant, and avoid sending wallet passwords or private security codes.

Legal Answers Before Account Access

These Legal answers address the questions you may search before opening an account or sending a wallet payment. We keep the wording practical: what is collected, how access is assessed, how payment records are checked and where to send a request. If your situation is unusual, contact our support desk with the relevant account reference.

Legal covers account access, identity checks, payment records, data handling, cookies, retention and requests to change or remove account details. Read the notice before opening an account and contact support about unclear wording.

Yes. The Legal notice explains how DANA and QRIS references connect with your account record. A wallet receipt does not replace account verification, and every transaction remains subject to its payment status.

Access depends on local law. We may ask for phone verification and restrict access or a transaction where local rules require it. Check the current Legal notice before creating or using an account.

Use the account support desk and provide your registered phone number, the inaccurate field and the requested correction. We may verify ownership before changing the record, especially when payment details are involved.

Cookies can support policy pages and account sessions in your browser. You may adjust cookie controls in your device settings, although restricting them can change how account access and saved preferences work.

We keep records for the time needed to operate the account, resolve payment questions and meet applicable legal duties. Ask the support desk about a specific record using its account or receipt reference.

Send it through the support desk in your account area, stating whether it concerns access, privacy, correction or deletion. Include a clear description and reference, but never send a password or security code.

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